Privacy Page | Infinite Health Integrative Medicine Ctr

Privacy Policy & Terms of Service

Last Updated: June 18, 2025

1. Acceptance of Terms

By accessing or using the website yourinfinitehealth.com (“Website”), any GoHighLevel (GHL) funnels, or receiving services from Infinite Health Integrative Medicine Center (“Infinite Health,” “we,” “us,” or “our”), located in New Orleans, Louisiana, including integrative medicine, telehealth, hormone therapy, wellness coaching, and diagnostic testing (collectively, “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Website, funnels, or Services.

2. Services Description

Infinite Health provides integrative healthcare and wellness services, including but not limited to:

Diagnostic testing (e.g., Genetic Age Testing, comprehensive lab panels).
Personalized nutrition and fitness plans.
Wellness and Mind-Body Coaching.
Bio-Identical Hormone Replacement Therapy (BHRT).
In-person and telehealth consultations with licensed Louisiana physicians. Services are tailored to individual health goals, such as optimizing energy, longevity, and overall wellness. Specific programs, costs, and outcomes vary; details are provided during enrollment or consultation.

3. Eligibility

You must be at least 18 years old to use the Website or Services.
Certain Services (e.g., BHRT, telehealth) require U.S. residency and compliance with Louisiana law (La. R.S. 37:1271).
You must provide accurate personal and health information, as required by Louisiana law and HIPAA.
Telehealth Services require consent, per the Louisiana Telemedicine Act (La. R.S. 40:1223.1 et seq.).

4. Payment Terms

Costs vary by Service and are disclosed during enrollment or consultation.
Payment is due as agreed (e.g., upfront, installment plans), processed via Stripe, PayPal, or other approved methods.
Refunds are subject to Louisiana law (e.g., La. R.S. 37:1745) and Service-specific policies, disclosed at enrollment.
Non-payment may result in Service suspension, per Louisiana regulations.

5. Medical and Telehealth Disclaimer

Services may include health optimization, wellness coaching, or medical care (e.g., BHRT, lab interpretation) provided by licensed Louisiana physicians, compliant with La. R.S. 37:1271.
Services are not a substitute for emergency medical care or primary care. Consult your physician before starting any Service.
Telehealth Services comply with the Louisiana Telemedicine Act, requiring informed consent, identity verification, and a valid physician-patient relationship.
Infinite Health is not liable for health outcomes. Results vary based on individual factors.
No guarantees are made regarding specific health outcomes, per Louisiana medical laws.

6. Informed Consent

Per Louisiana law (La. R.S. 40:1299.40), you must provide informed consent for Services involving medical procedures or testing (e.g., Genetic Age Testing, BHRT). Consent forms are provided during enrollment or consultation.
You acknowledge the risks and benefits of Services, as disclosed by Infinite Health providers.

7. User Responsibilities

Provide accurate personal and health information, as required by HIPAA and Louisiana law.
Comply with Service protocols (e.g., attending appointments, following plans).
Do not share Service materials (e.g., protocols, coaching content) without permission.
Report adverse reactions to Services, per Louisiana patient safety requirements.

8. Intellectual Property

All content on the Website, funnels, and Services (e.g., videos, PDFs, health plans) is owned by Infinite Health or its licensors. You may not reproduce, distribute, or modify content without written consent.

9. Privacy and HIPAA Compliance

Your use of the Website, funnels, and Services is subject to our Privacy Policy (below). We collect, use, and disclose personal and protected health information (PHI) in compliance with HIPAA (45 CFR Parts 160 and 164), Louisiana medical records laws (La. R.S. 40:1299.96), CCPA, and GDPR (for applicable users).

10. Limitation of Liability

To the fullest extent permitted by Louisiana law, Infinite Health is not liable for indirect, incidental, or consequential damages arising from your use of the Website, funnels, or Services. Our liability is limited to amounts paid for Services, per La. R.S. 37:1745.

11. Termination

We may terminate your access to the Website, funnels, or Services for violating these Terms or Louisiana medical regulations, with no refund except as required by law.

12. Governing Law

These Terms are governed by Louisiana law, with disputes resolved in New Orleans courts, per La. R.S. 13:3201.

13. Changes to Terms

We may update these Terms, with changes effective upon posting. Significant changes will be notified via email or Website notice, per Louisiana consumer protection laws.

14. Contact

Infinite Health Integrative Medicine Center
New Orleans, LA
Email: info@yourinfinitehealth.com
Phone: 504-323-0025

Last Updated: June 18, 2025

1. Introduction

Infinite Health Integrative Medicine Center (“Infinite Health,” “we,” “us,” or “our”), located in Metairie, Louisiana, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information and protected health information (PHI) when you use our website yourinfinitehealth.com (“Website”), GoHighLevel (GHL) funnels, or receive services, including integrative medicine, telehealth, hormone therapy, wellness coaching, and diagnostic testing (collectively, “Services”). This policy complies with HIPAA (45 CFR Parts 160 and 164), Louisiana medical records laws (La. R.S. 40:1299.96), the Louisiana Telemedicine Act (La. R.S. 40:1223.1), CCPA, GDPR (for applicable users), and Meta’s advertising policies.

2. Information We Collect

We collect:

Personal Information: Name, email, phone, address, date of birth, billing details (via forms, registration, or Service enrollment).
Protected Health Information (PHI): Medical history, lab results, Genetic Age Test data, health goals, and treatment plans (via Services, protected under HIPAA).
Usage Data: IP address, browser type, pages visited (via cookies, Google Analytics, Facebook Pixel).
Payment Information: Billing details (processed by Stripe/PayPal, not stored by us).

3. How We Use Your Information

To Provide Services: Deliver healthcare and wellness services (e.g., consultations, lab analysis, BHRT, coaching), schedule appointments, and provide telehealth, compliant with Louisiana Telemedicine Act.
To Communicate: Send emails/SMS for appointment confirmations, reminders, and Service updates (via GHL, Mailgun, Twilio), with consent per HIPAA and Louisiana law.
To Improve Services: Analyze anonymized usage data to optimize the Website and funnels.
For Marketing: Run targeted ads (e.g., Facebook Ads), with explicit consent for PHI use, per Meta’s policies and HIPAA.
For Legal Compliance: Meet HIPAA, Louisiana medical records laws, CCPA, and GDPR obligations.

4. How We Share Your Information

Service Providers: With GHL, Mailgun, Twilio, Stripe, PayPal, and Zoom, under HIPAA-compliant Business Associate Agreements (BAAs).
Healthcare Partners: With labs, pharmacies, or providers (e.g., for BHRT), under HIPAA and Louisiana medical laws, with your informed consent.
Meta Platforms: Limited non-PHI data (e.g., email, phone) for ad targeting, compliant with Meta’s healthcare data restrictions and Louisiana privacy laws.
Legal Requirements: If required by law (e.g., court order) or to protect our rights, per HIPAA and La. R.S. 40:1299.96.
We do not sell your personal information or PHI.

5. Cookies and Tracking

We use cookies for analytics (Google Analytics) and ad tracking (Facebook Pixel).
A cookie consent banner allows you to manage preferences, compliant with CCPA and GDPR.
Meta’s ad tools may collect non-PHI data for personalized ads, subject to your consent and Meta’s terms.
No PHI is shared via cookies or tracking tools, per HIPAA.

6. Data Security

We use encryption, secure servers, and HIPAA-compliant systems to protect personal information and PHI.
PHI is stored securely and accessed only by authorized personnel trained in HIPAA compliance.
We maintain physical, technical, and administrative safeguards, per Louisiana medical records laws.
No system is 100% secure; we are not liable for unauthorized access beyond our control.

7. Your Rights

HIPAA Rights: Access, amend, or receive an accounting of PHI disclosures; request restrictions or confidential communications (45 CFR 164.522).
Louisiana Rights: Access medical records within 15 days of request, per La. R.S. 40:1299.96.
CCPA/GDPR Rights: California/EU residents may request access, correction, deletion, or data portability, subject to legal retention requirements (e.g., HIPAA’s 6-year recordkeeping).
Opt-Out: Unsubscribe from marketing emails/SMS or opt out of ad tracking via our Website or Meta’s settings.
Contact us at info@yourinfinitehealth.com to exercise rights, with verification per HIPAA.

8. Meta Advertising Compliance

We limit PHI sharing with Meta Business Tools, per Meta’s healthcare advertising restrictions.
Non-PHI data (e.g., email for ad targeting) is shared only with consent, compliant with Louisiana privacy laws.
This Privacy Policy is linked in ad campaigns, per Meta’s requirements.
You can manage ad preferences via Meta’s settings.

9. Third-Party Links

The Website and funnels may link to third-party sites (e.g., Stripe, Zoom). We are not responsible for their privacy practices, but ensure BAAs for HIPAA-covered entities.

10. Children’s Privacy

The Website, funnels, and Services are not intended for individuals under 18. We do not knowingly collect data from minors, per COPPA and Louisiana law.

11. International Users

If outside the U.S., your data may be processed in the U.S., subject to GDPR compliance for EU users. PHI is handled per HIPAA, regardless of location.

12. Changes to Privacy Policy

We may update this policy, with changes effective upon posting. Significant changes will be notified via email or Website notice, per HIPAA and Louisiana consumer protection laws.

13. Contact

Infinite Health Integrative Medicine Center
Metairie, LA
Email: info@yourinfinitehealth.com
Phone: 504-323-0025

14. HIPAA Notice of Privacy Practices

We maintain a separate HIPAA Notice of Privacy Practices detailing PHI handling, available upon request at info@yourinfinitehealth.com or during Service enrollment.
The Notice includes your rights to access PHI, request restrictions, and file complaints with the U.S. Department of Health and Human Services (HHS).

15. Complaints

For privacy concerns, contact us at info@yourinfinitehealth.com.
You may file a complaint with the Louisiana Department of Health or HHS Office for Civil Rights if you believe your HIPAA rights were violated.